FAQ

Any webpage requiring an FAQ should at minimum use:

1. Text Editor Component (or Text Editor with Of Note)
   – should contain header
   – should contain an introduction to the FAQ
2. FAQ Component
   – contains the questions and answers

Example FAQ Pages

Using two rows:

• First row: Text Editor — contains Page Title and opening description
• Second row: FAQ — contains questions and answers

Using two rows:

• First row: Text Editor — contains Page Title (for Majors) and FAQ description (FAQ)
• Second row: FAQ — contains questions and answers

Using four rows:

• First row: Text Editor — contains Page Title (Check-In FAQs) and opening description paragraphs
  • includes the introduction to the first set of faq’s
• Second row: FAQ — contains questions and answers for the first set of FAQ’s
• Third row: Text Editor — contains the introduction to the second set of FAQ’s
• Fourth row: FAQ — contains questions and answers for the second set of FAQ’s

Using the FAQ Component

• Click Add Content from the left side of the top bar in Cascade.

A dropdown will appear, allowing you to choose what type of content you want to add to your website

• Select New Page

• The Page Name is part of the url
  • use all small letters
  • don’t have any spaces
  • you can use underscore (_) or dash (-)
• In this example the name of the page is “stafflist”
• In this example the URL will be :
  http://www.wesleyan.edu/its/stafflist.html
• Editing Metadata:
  There are two main fields in the metadata that you should edit
  • Display name: what shows up in the navigation bar, if indexed
    • in this example we put Staff List — that will show up in the navigation
  • Title: browser tab name, default book mark name, very good for searchability
    • in this example we put Staff List (the Information Technology Service was already there — you should leave your department name in the title field)

• go back to the Content tab
• add your content to the Component section
  • Select the Text Editor radio button
    • Put a Title on the page using Header 1 formatting
    • include an introductory paragraph(s)
  • Use the green plus sign to add a new Row
    • use a new row to add a new component to the page (in this example we will add an faq component)
  • Select the FAQ radio button
    • enter the Question/Answer
    • use the green plus sign in the FAQ section to add new questions
    • use the up and down arrows to re-order questions

• If another section of questions are needed add:
  • A row with Text Editor with introduction
  • A row for additional FAQs
• When your edits are done:
  • Press the Preview Draft button
  • If the draft looks good in Cascade
  • Press the Submit button to save your changes to the database